This privacy policy explains how Verizon Business collects, uses, stores and shares information when you visit this website, use the enterprise portal or interact with Verizon Business services. The policy applies to all visitors, prospective clients and current enterprise account holders.
Last updated: March 31, 2026.
Verizon Business collects information necessary to provide enterprise telecommunications services, process payments and maintain account security. Data collection categories include account registration details, service usage records, billing information, device identifiers, website analytics and support interaction records. Verizon Business does not sell personal information as defined under the California Consumer Privacy Act. Data sharing occurs only with service delivery partners, payment processors and when required by law. Users may opt out of non-essential cookies, request data access reports and submit deletion requests. Data retention periods range from 24 months for support records to 7 years for financial transaction data. This policy complies with CCPA, GDPR (where applicable) and FTC data security guidelines.
Verizon Business collects information across several categories depending on how you interact with our services and website. Each category serves a specific operational purpose, and collection is limited to what is necessary for that purpose.
When you create a Verizon Business account or request a service quote, we collect your name, business name, email address, phone number, physical address and job title. For enterprise accounts, we also collect authorized contact information for billing, technical and administrative roles. This information is required to provision services, communicate about your account and verify identity during support interactions.
Verizon Business collects payment method details including bank account numbers for ACH transfers, credit card numbers, billing addresses and purchase order references. Payment data is processed through PCI DSS-compliant systems and encrypted both in transit and at rest. Verizon Business does not store full credit card numbers in the enterprise portal; tokenized references replace card data after initial processing.
For active services, Verizon Business collects usage data necessary for billing, network management and service quality assurance. This includes bandwidth utilization records, call detail records for voice services, session logs for unified communications and connection metadata for SD-WAN and internet services. Usage data supports accurate billing, SLA compliance measurement and troubleshooting when service issues arise.
When you visit verizon.co.com, we collect standard web analytics data including IP address, browser type, operating system, referring URL, pages visited, time spent on pages and click patterns. This data is collected through first-party cookies and analytics tools to understand how visitors use the website and to improve content and navigation.
Verizon Business uses the following cookie categories:
Essential cookies enable core website functionality including page navigation, session management and security features. These cookies cannot be disabled without breaking website functionality.
Analytics cookies collect aggregate usage statistics that help us understand traffic patterns and identify pages that need improvement. Analytics data is processed in aggregate form and does not identify individual visitors by name.
Functional cookies remember your preferences such as language selection, dashboard layout and notification settings. These cookies improve the user experience by eliminating the need to reconfigure preferences on each visit.
Verizon Business does not use advertising or tracking cookies that follow visitors across third-party websites. We do not participate in cross-site behavioral advertising programs.
The Verizon Business mobile app collects device identifiers, operating system version, app version and push notification tokens necessary for delivering alerts. The app does not access contacts, photos, location or other device data beyond what is required for its stated functionality.
Verizon Business uses collected information for the following purposes: provisioning and delivering telecommunications services; processing payments and generating invoices; providing technical support and resolving service issues; monitoring network performance and maintaining SLA compliance; communicating service updates, maintenance notices and billing reminders; improving website content and portal functionality; complying with legal obligations and regulatory requirements; and protecting against fraud, unauthorized access and security threats.
Verizon Business does not use customer information for purposes unrelated to service delivery without explicit consent. We do not build advertising profiles from enterprise account data. We do not sell or rent customer information to third-party marketers.
Verizon Business shares information only in the following circumstances:
Service delivery partners. Certain services require coordination with infrastructure partners, equipment manufacturers and installation contractors. Shared information is limited to what the partner needs to perform their specific function (for example, a service address and circuit specifications for an installation contractor).
Payment processors. Billing transactions are processed through PCI DSS-compliant payment processors that receive only the data necessary to complete the transaction.
Legal requirements. Verizon Business discloses information when required by law, subpoena, court order or regulatory proceeding. We review each request for legal sufficiency before disclosing data and narrow the scope of disclosure to what the legal instrument requires.
Business transfers. In the event of a merger, acquisition or asset sale, customer information may transfer to the successor entity. Affected customers would be notified before any such transfer with an explanation of their options.
Verizon Business does not share, sell or disclose personal information to third parties for their marketing purposes. This commitment applies to all customer categories including enterprise accounts, small business accounts and website visitors. The Federal Trade Commission publishes guidance on business data security practices that inform how Verizon Business structures its information-sharing controls.
California residents have the right to know what personal information Verizon Business collects, the purposes for which it is used and the categories of third parties with whom it is shared. You may request a copy of your personal information, request deletion of your personal information and opt out of the sale of personal information. Verizon Business does not sell personal information, so the opt-out right is satisfied by default.
To exercise CCPA rights, contact Verizon Business at (800) 922-0204 or submit a request through the contact page. We verify your identity before processing any request. Verified requests are fulfilled within 45 calendar days. Verizon Business does not discriminate against individuals who exercise their privacy rights.
For individuals located in the European Economic Area who interact with Verizon Business services, additional rights apply under GDPR. These include the right to access, rectify, erase, restrict processing, data portability and objection to processing. Verizon Business processes EEA personal data on the legal basis of contractual necessity (for service delivery), legitimate interest (for security and fraud prevention) and consent (for optional communications).
Data transfers from the EEA to the United States are conducted under Standard Contractual Clauses approved by the European Commission. Requests from EEA residents are processed within 30 calendar days. For additional information on GDPR compliance, the U.S. Department of Health and Human Services provides guidance on privacy frameworks that intersect with international data protection requirements, particularly for healthcare-related enterprise accounts.
Verizon Business retains information for the minimum period necessary to fulfill the purpose for which it was collected. Specific retention periods are as follows:
Account registration data: retained for the duration of the active account relationship plus 24 months following account closure to support post-termination inquiries and billing reconciliation.
Financial transaction data: retained for 7 years to comply with tax reporting obligations and financial record-keeping requirements under federal and state law.
Service usage data: retained for 36 months for billing verification and SLA compliance documentation. Aggregated usage statistics that do not identify individual accounts may be retained indefinitely for capacity planning purposes.
Support interaction records: retained for 24 months following ticket closure. Records associated with regulatory or legal proceedings are retained until the proceeding concludes plus any applicable statute of limitations period.
Website analytics data: retained for 26 months in aggregate form. Raw analytics data containing IP addresses is purged after 14 months.
Portal audit logs: retained for a minimum of 24 months as documented in the account management section. Extended retention is available for regulated industries.
Verizon Business implements administrative, technical and physical safeguards to protect collected information. Technical measures include TLS 1.3 encryption for data in transit, AES-256 encryption for data at rest, two-factor authentication for all portal access, role-based access controls that limit employee access to customer data and continuous monitoring for unauthorized access attempts.
Administrative controls include mandatory privacy and security training for all employees who handle customer data, background checks for personnel with system access and documented incident response procedures that govern how breaches are detected, contained, investigated and reported.
Physical security measures protect data center facilities with biometric access controls, 24/7 surveillance, environmental monitoring and redundant power and cooling systems. Verizon Business data centers undergo regular SOC 2 Type II audits that verify the operating effectiveness of these controls.
Enterprise account holders manage communication preferences through the Verizon Business portal under Settings then Notification Preferences. You may opt out of non-essential communications including marketing emails, product announcements and survey requests. Service-critical communications such as outage notifications, billing reminders and security alerts cannot be opted out by account administrators because they are necessary for service delivery and account security.
Cookie preferences can be managed through your browser settings. Disabling analytics and functional cookies does not affect access to the Verizon Business portal or any subscribed services. Disabling essential cookies may prevent the website and portal from functioning correctly.
Verizon Business services are designed for business use. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that information from a person under 16 has been collected, we delete it promptly.
Verizon Business may update this privacy policy to reflect changes in our data practices, legal requirements or business operations. Material changes are communicated through the enterprise portal, email notification to account administrators and posting of the updated policy on this page with a revised effective date. We encourage account holders to review this policy periodically.
For questions about this privacy policy or to exercise your privacy rights, contact Verizon Business through the following channels:
Phone: (800) 922-0204 — select the privacy and compliance option
Web: Contact form on the Verizon Business website
Mail: Verizon Business Privacy Office, United States
Requests are acknowledged within 5 business days and fulfilled within the timeframes required by applicable law (45 days for CCPA, 30 days for GDPR).
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